- We believe that our clients are our power. Everyone makes mistakes, even us. Therefore we are not financially responsible for any mistakes made in our digitizing process, it is not impossible that a line could be missing or even a word misspelt, You and your customer are the final verifier of our artwork, So always inspect your received jobs, and do a trial run before you sew or engrave them on the final product.
- If you have a problem with one of our files, it is your responsibility to contact us. We will correct the problem immediately.
- We can supply the design in your required format, just mention in the order form about the desired extension format.
- About CND files (Dos Condensed) a lot of our customers have no problem with our CND files. Other customers find that 1 of 5 will not work properly, and others are never able to use the .cnd files. We do not guarantee that any CND file will work perfectly; we will always send an EXP or DST that will work fine for the size and material specified.
- Our site allows you to get embroidery digitizing services from us on credit, receive special discounts, and receive a newsletter, e-mails or other promotional information from us.
- We use the information that we collect about you to fulfil your service purchase and to create a more personalized online experience.
- Since we provide only embroidery digitizing and Vector art services so there are no complications in our privacy policy.
- All the information that we take from you is secured and we never disclose any kind of information to any third party.
- However we have the right to ask you for any more details at any time if required. All your designs are saved with your information and never used again unless or until you demand from us.